All services, task by task
The specific IT work we do, grouped by topic. Search for a task, or start from what you need help with.
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82 tasks in 8 topics
IT support and daily operations
Day-to-day help for your people and their devices, and the routine work that stops problems coming back.
Helpdesk for everyday requests and faultsPeople lose time to IT problems and don’t know who to ask.
What we do
One place to report a problem or ask for something. We log each request, fix it remotely where we can and keep a record of what was done.
What you receive
Record of every fix and a monthly service summary
Typically involves
- Requests by email or the agreed channel
- Remote fixes on laptops, accounts and apps
- A record of every request and fix
- A monthly summary of what came up
Remote and onsite supportSome problems can’t be fixed over a screen share.
What we do
Most issues are fixed remotely, straight away. When something needs hands on, we arrange an onsite visit according to your location.
What you receive
Visit notes in the record of fixes
Typically involves
- Remote sessions with the person’s permission
- Onsite visits arranged by location
- Hardware checks and swaps on site
- Notes added to the device record
New starter IT set-upA new starter’s first morning goes on waiting for a laptop, an account and access.
What we do
We prepare the laptop, create the accounts and give access by role before the start date, then record what was issued.
What you receive
Starter record: device, accounts and access
Typically involves
- Laptop prepared, updated and protected
- Email and system accounts created
- Access to shared files and apps by role
- Multi-factor sign-in set up on day one
Leaver offboarding and access removalPeople who have left can still sign in, and their laptops and files go missing.
What we do
On the leaving date we block sign-in, pass the mailbox and files to the right person, recover the device and free the licence.
What you receive
Signed-off leaver checklist
Typically involves
- Sign-in blocked and sessions ended
- Mailbox and files passed to a manager
- Device returned, wiped and recorded
- Licence removed or reassigned
Laptop and desktop set-upNew computers sit in boxes, or go out without updates and protection.
What we do
We set up each computer the same way: updates, security, the software people need and their accounts, ready to use.
What you receive
Device added to the user and device register
Typically involves
- A standard build for each role
- Updates and endpoint protection
- Software and printers added
- Data moved from the old device
Email set-up and troubleshooting on devicesEmail stops syncing on a phone, or Outlook keeps asking for a password.
What we do
We set up mail and calendars on computers and phones, and fix sign-in, sync and full-mailbox problems.
Typically involves
- Outlook, Gmail and phone mail set-up
- Password prompts and sync errors
- Full mailboxes and archives
- Shared mailboxes added for the right people
Printer, scanner and peripheral set-upThe printer works for some people and not for others.
What we do
We connect printers, scanners, docking stations and monitors, and make them work for everyone who needs them.
Typically involves
- Network printers added for each user
- Scan to email and scan to folder
- Docking stations and monitors
- Drivers kept up to date
Software installation and updatesSoftware is installed by whoever has admin rights, and updates are left to chance.
What we do
We install the software people need, keep it up to date and remove what’s no longer used or supported.
What you receive
Software list per device in the register
Typically involves
- Approved software for each role
- Regular updates for apps and the operating system
- Unsupported versions replaced
- Admin rights kept to the people who need them
Microsoft 365 and Google Workspace user supportPeople struggle with shared files, calendars and meetings, and work around them.
What we do
We answer the everyday questions, fix access problems and show people the simplest way to do it.
Typically involves
- File sharing and permissions
- Calendars, meetings and rooms
- Teams, Meet and chat
- Short how-to guidance for staff
Account recoverySomeone is locked out, or has lost the phone they sign in with.
What we do
We confirm who they are, restore access safely and set up their sign-in again on a new device.
Typically involves
- Identity checked before any reset
- Password and multi-factor reset
- Recovery options updated
- Suspicious sign-ins checked
IT asset register and lifecycle trackingNobody has a current list of who has which laptop, phone or licence.
What we do
We build a register of every device and who it’s assigned to, tag the hardware and keep it current from purchase to retirement.
What you receive
User and device register
Typically involves
- Inventory of laptops, phones and peripherals
- Asset tags and assignment to people
- Warranty and purchase dates recorded
- Returns and retirements logged
Warranty, repair and replacement coordinationA broken laptop waits for weeks because nobody chases the warranty.
What we do
We raise the claim with the manufacturer or supplier, arrange a loan or replacement and update the register.
Typically involves
- Warranty claims and repair bookings
- Loan or replacement devices
- Supplier follow-up until it’s closed
- Register updated with the outcome
Software licence trackingYou pay for software nobody uses, and run out of licences when someone joins.
What we do
We record which licences you own, who uses them and when they renew, so you buy only what you need.
What you receive
Licence register with renewal dates
Typically involves
- Licences recorded with renewal dates
- Unused licences reclaimed
- Purchases checked before renewal
- Reminders before renewal dates
Preventive maintenanceUpdates and checks happen when someone remembers, usually after something breaks.
What we do
We run updates, checks and clean-ups on a regular schedule, and record each one.
What you receive
Maintenance log in the monthly service summary
Typically involves
- Scheduled updates for devices and servers
- Backup and disk checks
- Protection status checked
- Findings in the monthly summary
IT supplier coordinationYour internet, phones, printers and software come from different suppliers who blame each other.
What we do
We deal with your other IT suppliers for you: we raise the issue, give them the technical detail and follow it through.
What you receive
Supplier list with what each one supports
Typically involves
- One contact for every IT supplier
- Faults raised with the technical detail
- Changes coordinated between suppliers
- Supplier contacts and contracts recorded
Microsoft 365, Google Workspace and email
Email, files, meetings and accounts on Microsoft 365 or Google Workspace: set up, moved and run, with access in order.
Microsoft 365 set-up and configurationMicrosoft 365 was switched on with default settings and grew without a plan.
What we do
We set up or tidy the tenant: your domain, users, groups, security defaults and sharing settings, and write down how it’s configured.
What you receive
Tenant configuration record
Typically involves
- Domain added and verified
- Users, groups and admin roles
- Sign-in security and sharing settings
- Tenant configuration recorded
Google Workspace set-up and administrationGoogle Workspace is run by whoever set it up years ago.
What we do
We set up or take over the admin console: users, groups, shared drives, security settings and ongoing administration.
What you receive
Configuration record and admin handover
Typically involves
- Domain verification and users
- Groups and organisational units
- Shared drives and sharing rules
- 2-step verification and admin roles
Business email set-upThe team uses free or personal email addresses for business.
What we do
We set up email on your own domain, with mailboxes, aliases and shared addresses such as info@, and the DNS records that make it deliver.
What you receive
User and licence register
Typically involves
- Mailboxes on your domain
- Aliases and shared addresses
- MX, SPF, DKIM and DMARC records
- Mail set up on computers and phones
Email and mailbox migrationEmail sits on an old server or a hosting provider’s mail, and moving it feels risky.
What we do
We plan the order and timing, move mailboxes, calendars and contacts, and switch delivery over so mail keeps flowing.
What you receive
Migration plan with sign-off
Typically involves
- Mailboxes, calendars and contacts copied
- Delivery switched at an agreed time
- Old system kept until checks pass
- Staff guided on the first day
Google Workspace to Microsoft 365 migrationYou’re moving to Microsoft 365 and need Gmail, Drive and calendars to come across.
What we do
We map users and shared drives to Microsoft 365, move mail, calendars and files, and switch over without losing messages.
What you receive
Migration plan with sign-off
Typically involves
- Users and groups mapped
- Gmail and calendars to Exchange Online
- Drive and shared drives to OneDrive and SharePoint
- Cut-over and first-day support
Microsoft 365 to Google Workspace migrationYou’re moving to Google Workspace and need Outlook mail, OneDrive and SharePoint files to come across.
What we do
We map users and sites to Google Workspace, move mail, calendars and files, and switch over at an agreed time.
What you receive
Migration plan with sign-off
Typically involves
- Users and groups mapped
- Exchange mail and calendars to Gmail
- OneDrive and SharePoint to Drive
- Cut-over and first-day support
File storage organisation and migrationOneDrive and Google Drive are full of duplicated folders and links shared with anyone.
What we do
We restructure shared drives and personal storage, move what belongs to the business into shared space and tighten sharing.
What you receive
Storage structure and owners list
Typically involves
- Folder structure agreed with each team
- Business files moved to shared drives
- Public links reviewed
- An owner named for each shared drive
Teams and collaboration set-upTeams or Google Chat grew channel by channel, and nobody knows where things are.
What we do
We set up Teams, or Google Chat and Meet, around your departments and projects, with guest access under control.
Typically involves
- Teams and channels by department or project
- Meeting and calling settings
- Guest and external access rules
- Naming and ownership rules
User, group and permission managementPermissions were granted one person at a time, and nobody can say who sees what.
What we do
We manage access through groups, so joining a team gives the right access and leaving removes it.
What you receive
User and licence register
Typically involves
- Groups for each team and role
- Access granted through groups
- Admin roles kept to a few people
- Regular review of membership
Email delivery troubleshootingYour emails land in clients’ spam folders, or some messages never arrive.
What we do
We check your mail records and message headers, find why mail is rejected or filtered, and fix it.
Typically involves
- SPF, DKIM and DMARC checked
- Message headers and bounce reasons read
- Blocklist checks
- Fix recorded in the DNS register
Licence review and clean-upYou pay for licences nobody uses, or for higher plans than people need.
What we do
We compare licences with the people who use them and recommend the right plan for each role.
What you receive
User and licence register
Typically involves
- Assigned and unused licences listed
- Plans matched to what each role uses
- Leavers’ licences reclaimed
- Renewal dates recorded
Networks and office infrastructure
Cabling, switches, Wi-Fi, firewalls, CCTV and power for your office: designed, installed, documented and supported.
Office network designThe network grew one cable and one router at a time.
What we do
We survey the office, plan where cabinets, switches and access points go, and write the design down before anything is installed.
What you receive
Network diagram
Typically involves
- Site survey of rooms, ceilings and risers
- Cabinet, switch and access point positions
- Copper and fibre links between cabinets
- Design agreed before work starts
Wired network (LAN) set-upDesks have too few network points, or points that don’t work.
What we do
We connect desks, printers and devices to switches through labelled cabling, and test every point.
What you receive
Labelled cabling schedule
Typically involves
- Network points for desks and devices
- Patch panels and patch cords
- Every point tested and labelled
- Ports recorded in the cabling schedule
Wi-Fi planning and access point set-upWi-Fi drops in parts of the office, or slows down when everyone is in.
What we do
We plan coverage room by room, place and configure access points, and check the signal where people work.
What you receive
Access point positions on the network diagram
Typically involves
- Coverage planned around walls and floors
- Access points mounted and configured
- Separate networks for staff and guests
- Signal checked after installation
Switch installation and configurationUnmanaged switches are chained under desks and nobody knows what connects where.
What we do
We install managed switches in the cabinet, configure ports, segments and power for devices, and back up the configuration.
What you receive
Device configuration backups
Typically involves
- Managed core and access switches
- PoE for access points, phones and cameras
- Port settings and segments
- Configuration backed up
IP addressing, VLANs and network segmentsStaff laptops, guests, cameras and printers all share one flat network.
What we do
We plan IP ranges and VLANs so each kind of device has its own segment, with rules for what can reach what.
What you receive
IP and VLAN plan
Typically involves
- IP ranges and subnets planned
- VLANs for staff, guests, voice, CCTV and management
- Rules between segments on the firewall
- Addressing recorded
Guest Wi-FiVisitors use the same Wi-Fi as your staff and can see your devices.
What we do
We set up a separate guest network with internet access only, kept apart from staff devices.
Typically involves
- A separate guest network and VLAN
- Internet access only
- A simple password or voucher process
- Usage limits where needed
Firewall and router set-upThe internet provider’s router is the only thing between your office and the internet.
What we do
We install and configure a business firewall: the internet connection, segments, rules and remote management, and record every setting.
What you receive
Device configuration backups
Typically involves
- Internet connection and addressing
- Rules between segments and the internet
- Firmware updated
- Configuration backed up
Internet connection and provider coordinationThe internet line isn’t ready on moving day, or nobody knows what was ordered.
What we do
We work out what connection you need, coordinate the installation with the provider and connect it to your firewall.
What you receive
Provider and circuit details in the network records
Typically involves
- Bandwidth needs worked out
- Installation dates agreed with the provider
- Line tested and connected
- Provider details recorded
Comms room and rack planningThe network cabinet is a tangle nobody wants to touch.
What we do
We plan or reorganise the cabinet: equipment positions, patching, cable management, power and labels, so it can be worked on safely.
What you receive
Rack elevation drawing
Typically involves
- Rack layout planned unit by unit
- Patching tidied and labelled
- Cable management and airflow
- Main and floor cabinets (MDF and IDF) planned
Structured cabling and labellingNobody knows which cable goes where.
What we do
We install or coordinate the cabling, terminate it on patch panels and label both ends, then record every run.
What you receive
Labelled cabling schedule
Typically involves
- Copper and fibre runs
- Patch panels and wall outlets
- Labels at both ends
- Every run tested
CCTVCameras run on their own network, or on the office network with default passwords.
What we do
We install cameras and recording on the same documented network, in their own segment.
What you receive
Camera positions on the network diagram
Typically involves
- Camera positions agreed
- PoE switch ports on their own VLAN
- Recorder set up with retention
- Default passwords changed
UPS and power protectionA short power cut restarts the firewall and switches, and the office goes offline.
What we do
We size and install a UPS for the cabinet, connect the equipment to it and set up a safe shutdown.
What you receive
Power plan on the rack elevation
Typically involves
- Load and runtime worked out
- UPS and power distribution in the rack
- Safe shutdown for servers
- Battery checks scheduled
Network troubleshootingThings are slow or keep dropping, and nobody can say why.
What we do
We trace the fault through cabling, switches, Wi-Fi and the firewall, fix it and record the cause.
Typically involves
- Cabling and port checks
- Switch and firewall logs read
- Wi-Fi interference checked
- Cause and fix recorded
Network diagrams and documentationEverything the network depends on is in one person’s head.
What we do
We draw the network as it really is and record the cabling, addressing and configurations.
What you receive
Network diagram, cabling schedule, and IP and VLAN plan
Typically involves
- Topology diagram
- Rack elevation
- Cabling schedule
- Configuration backups
Network health checkYou’re not sure the network can cope with how the office works today.
What we do
We review the equipment, cabling, Wi-Fi, firewall and capacity, and recommend what to fix first.
What you receive
Written findings with priorities
Typically involves
- Equipment age and support status
- Wi-Fi coverage and congestion
- Firewall rules and firmware
- A prioritised list of fixes
Network equipment upgrade planningSwitches and access points are out of support, and replacing them could break things.
What we do
We plan replacements that work with what you keep, in an order that avoids downtime.
What you receive
Upgrade plan
Typically involves
- Out-of-support equipment listed
- Replacements specified
- Change plan and timing
- Configurations moved across
Network expansion into new spaceYou’ve taken another floor, and the network has to stretch without breaking.
What we do
We extend the network into the new space with its own cabinet or links, following the same design and labels.
What you receive
Updated network diagram
Typically involves
- A new cabinet or links between floors
- Cabling and access points
- The same segments and labels as the rest
- Diagram updated
Office move and network cut-overThe move date is fixed, and the network has to work when people arrive.
What we do
We plan the new network, move or replace equipment and switch over to a timetable, testing before people arrive.
What you receive
Cut-over plan and handover session
Typically involves
- Move timetable agreed
- Equipment moved or replaced
- Network tested before move-in
- Staff supported on the first day
Cybersecurity and access
Practical protection in the right order: identity, devices, network and access, with each step written down. No single measure makes a business completely secure.
Security baseline reviewA client asks how you protect their data, and there is no clear answer.
What we do
We review sign-in, devices, email, network, backups and access, and list the risks in the order to fix them.
What you receive
Written assessment with prioritised risks
Typically involves
- Identity and admin accounts
- Device protection and updates
- Backups and recovery
- A prioritised list of risks
Multi-factor sign-in (MFA) roll-outStaff sign in with a password alone.
What we do
We switch on multi-factor sign-in for every account, help each person enrol and set rules for how people sign in, where your licences include them.
What you receive
Remediation record
Typically involves
- MFA for every account, admins first
- Help for staff with enrolment and new phones
- Sign-in rules where licensed
- Exceptions recorded
Access review and permissions clean-upPeople have access they no longer need, and some who have left still have it.
What we do
We list who can reach which systems and files, remove what isn’t needed and agree how access is granted from now on.
What you receive
Access review
Typically involves
- Accounts and access listed
- Leavers and unused accounts removed
- Shared files and links reviewed
- An owner named for each system
Admin account reviewYou’re not sure who has admin access.
What we do
We find every admin and privileged account, remove the ones that aren’t needed and protect the rest.
What you receive
Access review
Typically involves
- Admin roles listed across systems
- Separate admin accounts for admin work
- MFA on every admin account
- Emergency access recorded
Endpoint protectionSome laptops have no protection, or protection nobody checks.
What we do
We set up and monitor protection on laptops and servers, using what your licences already include where possible.
What you receive
Remediation record
Typically involves
- Protection on every laptop and server
- Updates and settings applied the same way
- Alerts checked
- Devices without protection reported
Firewall rule reviewThe firewall has rules nobody remembers adding.
What we do
We review the rules and settings, remove what isn’t needed and close unnecessary openings to the internet.
What you receive
Remediation record
Typically involves
- Rules listed and explained
- Unused and risky rules removed
- Firmware and remote access checked
- Changes recorded
Security awareness guidanceStaff aren’t sure what a suspicious email or request looks like.
What we do
We give staff short, plain-language guidance on phishing, passwords and reporting problems.
Typically involves
- Short guidance for staff
- How to spot and report phishing
- Passwords and MFA explained
- What to do if something goes wrong
Websites, domains and hosting
The infrastructure behind your website and email: domains, DNS, hosting and certificates, renewed on time and documented. This covers the infrastructure, not website design or development.
Domain registration and renewalsA domain expired, or nobody knows who owns it.
What we do
We register or transfer domains into your organisation’s name and keep track of every renewal.
What you receive
Register of domains with renewal dates
Typically involves
- Domains registered in your name
- Transfers from previous suppliers
- Automatic renewal and reminders
- Ownership details checked
DNS records: set-up and troubleshootingDNS settings were changed and nobody wrote down how.
What we do
We set up and correct the records for your website, email and services, and record each one.
What you receive
DNS record register
Typically involves
- Website records (A, AAAA and CNAME)
- Mail records (MX, SPF, DKIM and DMARC)
- Verification records for services
- Every record documented
DNS migrationDNS is hosted by a previous supplier, and you need it back.
What we do
We copy every record to a DNS provider you control, check them, then switch over without downtime.
What you receive
DNS record register
Typically involves
- Existing records exported and checked
- Zone created at the new provider
- Name servers switched
- Website and mail tested
Hosting set-up, migration and cut-overYour website needs a new home, and the move can’t take it offline.
What we do
We plan the move, set up the new hosting, check DNS and SSL, switch over and record the new setup.
What you receive
Cut-over plan and updated register
Typically involves
- Hosting chosen to fit the site
- Site copied and tested
- DNS switched at a quiet time
- Old hosting closed after checks
SSL/TLS certificatesBrowsers warn that your site isn’t secure, or a certificate expired without warning.
What we do
We install certificates, set them to renew automatically and add their dates to the register.
What you receive
Register with renewal dates
Typically involves
- Certificates installed
- Automatic renewal
- HTTPS enforced
- Expiry dates in the register
Website backups and restoresNobody is sure the website could be restored if it broke.
What we do
We set up regular backups of the site and its database, stored apart from the hosting, and test a restore.
What you receive
Restore test record
Typically involves
- Scheduled site and database backups
- Copies stored separately
- A restore tested
- Restore steps written down
Website outage and error troubleshootingThe website is down or showing errors, and every supplier says it isn’t them.
What we do
We work through DNS, certificates, hosting and the application to find the cause, fix it and write it down.
What you receive
Incident note
Typically involves
- DNS and certificate checks
- Hosting status and logs
- Recent changes reviewed
- Cause and fix recorded
Domain and hosting consolidationDomains, DNS and hosting are spread across several accounts and suppliers.
What we do
We bring them into accounts your organisation owns and record everything in one register.
What you receive
Register of domains, DNS, hosting and SSL with renewal dates
Typically involves
- Every domain, DNS zone and host found
- Moved into your accounts
- Duplicate services cancelled
- One register for everything
Email DNS records: SPF, DKIM and DMARCYour mail is spoofed, or lands in spam because its records are wrong.
What we do
We set up SPF, DKIM and DMARC for every service that sends mail as you, then tighten DMARC step by step.
What you receive
DNS record register
Typically involves
- Every sending service listed
- SPF and DKIM records
- DMARC reports read
- The policy tightened over time
Developer handover and access reviewA previous supplier or developer holds the logins.
What we do
We recover access to every account behind your site and email, move them into your name and hand you the logins.
What you receive
All logins handed to the owner
Typically involves
- Accounts and logins found
- Ownership moved to you
- Old access removed
- Logins handed over
Devices and office technology
Choosing, deploying and replacing the hardware your people use. Hardware is bought from the supplier you choose.
Hardware specification and buying adviceLaptops are bought on price, and some can’t run what people need.
What we do
We specify the right hardware for each role, compare quotes from your suppliers and check what arrives. You buy from the supplier you choose.
What you receive
Hardware specification
Typically involves
- Specification by role
- Quotes compared
- Warranty options checked
- Delivery checked against the order
Hardware refresh planningDevices fail one by one, and every replacement is urgent.
What we do
We plan replacements by age and condition, so budgets are known and swaps are scheduled.
What you receive
Replacement plan
Typically involves
- Ages and warranties from the register
- A replacement schedule
- Budget by year
- Old devices wiped and retired
New office equipment planningYou’re fitting out an office and don’t know what technology to order.
What we do
We list what each room and desk needs, from network points to screens and printers, and when it must arrive.
What you receive
Equipment list
Typically involves
- Desk, room and printing needs
- Network and power for each
- Order list and timing
- Installation coordinated
Consulting, projects and governance
Independent assessments, plans and project delivery, each ending in a document you keep.
IT infrastructure assessmentYou don’t have a clear picture of your IT and what needs attention.
What we do
We review your systems, devices, network, security and suppliers, and write down what we find in plain language.
What you receive
Current-state assessment
Typically involves
- Interviews with key people
- Systems and suppliers reviewed
- Risks and gaps listed
- Findings presented
IT requirements gatheringA project or purchase is starting without agreement on what it must do.
What we do
We talk to the people involved and write down what the business needs, in terms suppliers can quote against.
What you receive
Requirements specification
Typically involves
- Workshops with the people involved
- Hardware and software needs
- Must-haves and nice-to-haves
- Requirements signed off
New office IT planningYou’re opening an office and need everything working from the first day.
What we do
We plan every piece: internet, network, Wi-Fi, devices, email, printing, security, and the order it all happens in.
What you receive
New office IT plan
Typically involves
- Needs by desk, room and team
- Suppliers and lead times
- A timeline to opening day
- A budget estimate
Technology roadmapIT decisions are made one emergency at a time.
What we do
We turn your goals and the assessment into a 12-month plan: what to do, in what order and roughly what it costs.
What you receive
12-month technology roadmap
Typically involves
- Goals and constraints
- Projects ranked by value and risk
- Phases and dependencies
- Reviewed with decision makers
IT budget planningIT spending is a surprise every quarter.
What we do
We list the year’s renewals, replacements and projects so the budget is known in advance.
What you receive
Annual IT budget
Typically involves
- Renewals and subscriptions
- Planned replacements
- Projects from the roadmap
- Budget by quarter
Vendor comparison and procurement supportYou’re comparing offers and can’t tell them apart.
What we do
We compare offers against your requirements, ask suppliers the hard questions and recommend one, independently.
What you receive
Vendor comparison
Typically involves
- Requirements turned into questions
- Offers compared like for like
- References and terms checked
- A recommendation with reasons
IT project planning and coordinationProjects start without a plan joining them up, and stall halfway.
What we do
We plan the project, coordinate the people and suppliers involved and report progress in plain language.
What you receive
Project plan
Typically involves
- Scope, steps and owners
- Suppliers coordinated
- Risks and decisions tracked
- Progress reports
IT migration planningMoving systems, offices or suppliers risks downtime nobody planned for.
What we do
We plan the order, timing, checks and fall-back for each step, and agree it with you before anything moves.
What you receive
Migration plan with sign-off
Typically involves
- What moves and when
- Checks after each step
- A roll-back plan
- Communication to staff
Joiner, mover and leaver procedureStarting, changing role and leaving are handled differently every time.
What we do
We write one procedure for joiners, movers and leavers: who asks, what IT does and how it’s recorded.
What you receive
Joiner, mover and leaver procedure
Typically involves
- Request and approval steps
- What each role gets
- Leaver steps and timing
- Checklists for HR and managers
IT documentation and diagramsYour IT knowledge sits with one person, or with a supplier who has moved on.
What we do
We document your systems, accounts, network and suppliers to one standard, so anyone can pick it up.
What you receive
IT documentation pack
Typically involves
- Systems and accounts
- Network and infrastructure diagrams
- Supplier and renewal details
- Where everything is kept
Backup and recovery
Backups you’ve tested, and a written plan for getting back to work. Recovery times are agreed in a design, never assumed.
Backup strategy reviewYou have backups, but nobody is sure what they cover.
What we do
We check what is backed up, how often, how long it’s kept and where the copies live, against what you’d need to recover.
What you receive
Written findings with priorities
Typically involves
- What’s covered and what isn’t
- Frequency and retention
- Copies kept separately
- Gaps listed with priorities
Backup set-upImportant data has no backup, or only one copy in the same place.
What we do
We set up backups for the systems and data that matter, with tools that support them, and keep copies apart.
What you receive
Backup configuration record
Typically involves
- Systems and data chosen
- Schedules and retention
- Separate copies
- Alerts when a backup fails
Backup monitoringBackups fail silently for weeks.
What we do
We check backup results on a schedule, act on failures and report the status each month.
What you receive
Backup status in the monthly summary
Typically involves
- Results checked regularly
- Failures fixed and rerun
- Status in the monthly summary
- Changes recorded
Restore testingNobody has tested restoring a backup.
What we do
We restore files, mailboxes or whole systems from backup to prove they work, and record how long it took.
What you receive
Backup restore test report
Typically involves
- What to test agreed
- Restore carried out safely
- Time and result recorded
- Problems fixed and retested
Recovery procedure and runbookIf a system failed tonight, nobody has written down how to bring it back.
What we do
We write step-by-step recovery instructions, including the accounts and access people will need on the day.
What you receive
Recovery runbook
Typically involves
- Steps for each critical system
- Accounts and access needed to recover
- Contacts and suppliers
- Checked against a restore test
Need several of these at once?
Common situations, such as opening an office or moving your email, combine tasks from several topics.
Common situationsNot on the list? Ask anyway.
Tell us what you need in a sentence or two. If it’s outside what we do, we’ll say so. We reply to every enquiry within one business day.